We hope you love your order, but if something isn’t quite right, please contact us within 14 days of receiving it to arrange a return. You then have a further 14 days to send your item back.

Please email sales@sweetwilliamdesigns.com with your order number before returning anything, and we’ll provide you with the address to send your return to.

Items must be returned unused and in their original condition, including any packaging.

Refunds are made via the original payment method once your return has been received. Please note that delivery charges are non-refundable unless an item is faulty.

Personalised and engraved items cannot be returned unless faulty, as they are made specifically for you.

If your order arrives damaged, incorrect or develops a fault, please contact us as soon as possible and we’ll work quickly to put things right. Your statutory rights are unaffected.

Customers are responsible for return postage unless an item is faulty or incorrect. We recommend using a tracked service when returning items, as we cannot be responsible for items lost in transit.