Terms and Conditions

Please read our Terms and Conditions carefully before using our website. By placing an order through our website it will be deemed that you have read, understood and agreed to these Terms & Conditions.


All items are subject to availability. There may be a delay in dispatching your order if any item is out of stock. Most orders are dispatched within 2 working days (3 days for personalised goods). You will be notified and given the opportunity to amend or cancel your order, if expected dispatch exceeds this period.

We take all reasonable care to ensure that descriptions, photos and prices of our goods are as accurate as possible. However, there may be rare occasions when the information on the website may not reflect the position exactly at the point an order is placed. We reserve the right to review the price of any item. If any item you have ordered is subject to any increase in price, we will notify you prior to dispatch. All prices are displayed including VAT and exclusive of delivery charges.


On receipt of your order, we will send you a confirmation by e-mail that your order has been received. We reserve the right not to process your order following this acknowledgement and accordingly we will notify you by e-mail if this is the case. Our acceptance of an order does not take place until despatch of the order, at which point the purchase contract will be made.


Any information supplied by you will be treated as being supplied in confidence. We will collect and store information supplied for our own use and for purposes connected with your instructions or enquires. We will not disclose the information to third parties without your permission. Sweet William does not store any of your financial information including credit or debit card details.

On our homepage you are given the option to sign up to receive information from Sweet William by post or e-mail about our products and promotions. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by e-mailing us at sales@sweetwilliamdesigns.com.

Cancellations & Returns

Should you wish to cancel your order prior to dispatch, please contact us ASAP. If your order has already been dispatched we will be happy to offer you an exchange or refund. Personalised items can only be returned or exchanged if faulty. Your statutory rights are not affected.


You can pay online using Visa, Visa Debit, Mastercard or PayPal.

If the issuer of your payment card does not authorise payment, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us.

Promotional codes

Promotional codes are available at our discretion and subject to withdrawal without notice. Discounts apply to the order subtotal before delivery charges are added.


The content of this website remains the property of Sweet William Ltd and is copyrighted with all rights reserved. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited. You may not modify, delete, distribute or post anything on this website for any purpose.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Sweet William cannot be held responsible or liable for your use of any websites that are accessible from this website. We do not endorse, and do not have any responsibility for any other websites, including their products and services, content and website use policies. You access all other websites from this website entirely at your own risk.

Force Majeur

We do not take responsibility for any event that is outside our control, nor for any consequential loss arising from such an event.

Entire Agreement

This agreement supersedes any prior agreements or arrangements which have subsisted between us. We reserve the right to change any of the terms and conditions at any time.

All purchases from www.sweetwilliamdesigns.com are governed by English Law. Sweet William Designs is the trading name of Sweet William Ltd. Registered in England and Wales Company no: 6549964. Place of registration: Companies House.


DEFINITIONS: The term "Company" shall mean Sweet William Ltd or any of its associated web sites or representatives. The term "Customer" shall mean any person, firm or company who purchases goods or services from the Company.

CONDITIONS: These conditions apply to and are deemed to be incorporated in all orders, contracts, quotations and tenders for the supply and sale of goods or services by the Company. These conditions supersede any terms and conditions contained in any Customer's order unless otherwise agreed in writing by the Company.

PUBLISHED PRICES: Orders placed will be charged at prices current at the time of delivery.

VALUE ADDED TAX: All prices quoted are exclusive of Value Added Tax unless otherwise stated.

ORDERS: Orders placed via email will be automatically downloaded periodically during the business day (Mon-Fri) these will then be processed and dispatched, subject to stock availability, any non or out of stock items will be advised via email and placed on back order with our supplier unless cancelled by the customer via email notification to ourselves. Goods dispatched will be confirmed via an invoice consigned with the actual stock delivery to the customer. Minimum order value £150. There are no minimum order quantities per design except cards which are sold in packs of 6.

OUT OF STOCK ITEMS: In the unlikely event of products not being available for dispatch, the company will notify the customer via email and they shall have the right to cancel or change their order accordingly.

FAULTY ITEMS: Our liability in respect of any defect in the goods supplied or for any loss, injury (unless, except in the case of a sale not within United Kingdom, caused by negligence as defined in the Unfair Contract Terms Act 1977), or damage attributable thereto is limited to making good by replacement, or repair, such defects which under proper use and storage and excluding fair wear and tear, appear therein and arises solely from our or our suppliers’ faulty design materials installation or workmanship within such period as is given to us by our suppliers, or if none within such period of within such period of three months after such goods have been delivered in any event, our liability hereunder shall be limited to the price of the faulty goods delivered excluding the cost of packaging freight and return to us.

RETENTION OF TITLE AND RISK: The risk in the goods shall pass to the Customer on delivery. Title to the goods shall remain vested in the Company after delivery until payment of all sums (whether arising out of this or any other contract) has been made in full to the Company. As long as title in the goods remains vested in the Company and the goods are in possession or under the control of the Customer, the following provisions will apply. The Customer may (unless otherwise notified in writing by the Company) use, sell or otherwise deal with the goods in the ordinary course of business. The Customer shall separately store and keep clearly identified the goods from other goods. The Company may at any time on giving prior notice, enter the premises of Customer for the purpose of inspecting and identifying the goods and the Customer irrevocably authorised the Company to enter upon its premises for that purpose. The Customer's powers above shall automatically cease if a receiver is appointed over any assets of the undertaking of the Customer or a winding up order is made against the Customer or the Customer goes into voluntary Liquidation (otherwise than for the purpose of reconstruction or amalgamation) or calls a meeting of, or makes any arrangement or composition with Creditors or commits any act of bankruptcy. Upon determination of the Customer's powers above the Customer shall place the goods at the disposal of the Company, who shall be entitled to enter upon any premises of the Customer for the purpose of removing goods from the premises (including severance from realty where necessary) If goods are returned or repossessed in accordance with the foregoing provisions the Company shall repay to the Customer any sums received from the Customer in part payment of the price of the goods up to a maximum amount equal to the current market value of the goods based on their condition at the time of return or repossession and after deducting all costs and expenses of the company in having the goods returned or repossessed and subject also to any right of set off the Company may have in respect of other sums owing by the Customer to the Company.
Any drawings, patterns and technical specifications supplied by us to you remain our property, whenever supplied to you. They shall be return upon request, including all copies thereof’ and shall be treated as confidential and shall not be disclosed to any other person or copied in any form except for the purposes of this contract and with our express authority in writing. We reserve the right to modify the goods from those shown in the drawing patterns and the specifications to a minor extent or impose upon us any liability whatsoever.
We will not indemnify you against any claim for infringement of letter patent, registered design, trademark copyright or similar industrial property right arising out of the use or sale of any goods supplied to you by us.
You shall not in any way copy or otherwise reproduce any goods supplied to you by us.

DELIVERY: All in stock goods ordered will be delivered via Royal Mail /courier within ten working days. We cannot be held liable for any circumstances that prevent our nominated carriers from delivering these goods, that are outside of our control, once the consignment has left the companies premises and been accepted on the carriers manifest. We reserve the right to charge for delivery of orders whose total value is below the stated carriage- paid minimum of £250.

Our standard credit terms are 30 days from invoice date. E.G an invoice dated 1st January will become due for payment on the 31st January. The Seller has the right to charge interest on invoices outstanding after 30 days at the rate of 3% above current base interest by HSBC.

1. Bank Transfer (BACS/Internet Banking): HSBC Bank: Sort Code 40 16 08 Account Number 33970035
2. Cheque: Please make cheques payable to “Sweet William Ltd” and forward by post to Sweet William Ltd, Trinity Wharf Studio 30, Harrington Way, Second Floor Studios and Arts, London, SE18 5NR
3. Debit Card/ Credit Card
We will allow 4 working days for the payment to be received in cleared funds after the due date. Any queries relating to your account need to be raised asap to accounts@sweetwilliamdesigns.com and we will respond to these as they are received. We do not accept delay in payment caused by queried invoice entries, returns awaiting credit or cancelled orders. We do not recognise or accept internally raised debit notes. Failure to adhere to the above payment terms will result in your account being placed on hold.
Nothing in these terms and conditions shall affect the statutory rights of the buyer in a “consumer” transaction.