Terms and Conditions

Please read our Terms and Conditions carefully before using our website. By placing an order through our website it will be deemed that you have read, understood and agreed to these Terms & Conditions.


All items are subject to availability. There may be a delay in dispatching your order if any item is out of stock. Most orders are dispatched within 2 working days (3 days for personalised goods). You will be notified and given the opportunity to amend or cancel your order, if expected dispatch exceeds this period.

We take all reasonable care to ensure that descriptions, photos and prices of our goods are as accurate as possible. However, there may be rare occasions when the information on the website may not reflect the position exactly at the point an order is placed. We reserve the right to review the price of any item. If any item you have ordered is subject to any increase in price, we will notify you prior to dispatch. All prices are displayed including VAT and exclusive of delivery charges.


On receipt of your order, we will send you a confirmation by e-mail that your order has been received. We reserve the right not to process your order following this acknowledgement and accordingly we will notify you by e-mail if this is the case. Our acceptance of an order does not take place until despatch of the order, at which point the purchase contract will be made.


Any information supplied by you will be treated as being supplied in confidence. We will collect and store information supplied for our own use and for purposes connected with your instructions or enquires. We will not disclose the information to third parties without your permission. Sweet William does not store any of your financial information including credit or debit card details.

On our homepage you are given the option to sign up to receive information from Sweet William by post or e-mail about our products and promotions. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by e-mailing us at sales@sweetwilliamdesigns.com.

Cancellations & Returns

Should you wish to cancel your order prior to dispatch, please contact us ASAP. If your order has already been dispatched we will be happy to offer you an exchange or refund. Personalised items can only be returned or exchanged if faulty. Your statutory rights are not affected.


You can pay online using Visa, Visa Debit, Mastercard or PayPal.

If the issuer of your payment card does not authorise payment, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us.

Promotional codes

Promotional codes are available at our discretion and subject to withdrawal without notice. Discounts apply to the order subtotal before delivery charges are added.


The content of this website remains the property of Sweet William Ltd and is copyrighted with all rights reserved. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited. You may not modify, delete, distribute or post anything on this website for any purpose.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Sweet William cannot be held responsible or liable for your use of any websites that are accessible from this website. We do not endorse, and do not have any responsibility for any other websites, including their products and services, content and website use policies. You access all other websites from this website entirely at your own risk.

Force Majeur

We do not take responsibility for any event that is outside our control, nor for any consequential loss arising from such an event.

Entire Agreement

This agreement supersedes any prior agreements or arrangements which have subsisted between us. We reserve the right to change any of the terms and conditions at any time.

All purchases from www.sweetwilliamdesigns.com are governed by English Law. Sweet William Designs is the trading name of Sweet William Ltd. Registered in England and Wales Company no: 6549964. Place of registration: Companies House.