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Our Returns Policy If you are not happy with any product you order – don’t worry – you can always return it. We want you to be happy with everything you purchase from Sweet William.
Please email and let us know as soon as possible if you would like to return an item. Please return the item/s in their original condition within 14 days and we will refund you (excluding postage charges). Please use the original packaging to ensure against breakages. It is important to return items by recorded delivery as we cannot be held responsible for any items lost in transit. We will refund or exchange your order once it is received by us.
Unfortunately due to the nature of the products we are unable to refund or exchange personalised items.
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